From Bottleneck to Point of Sale

How heyRobin turns SUNMI terminals into self-service receptions for therapy practices across Germany.

Reception desks at physiotherapy and rehab practices are too often saturated and overloaded. Staff are scarce, patients queue to check in, paper prescriptions need processing, and appointments need confirming.
What is left is very little time for what matters most: caring for patients, and offering the additional services that benefit both patient and practice.

Routine work is crowding out care and revenue.

Leave the routine to a smart POS terminal

heyRobin is a self-service “Praxis-Performance-System” that turns the SUNMI terminal into a self-service reception. Patients can:

• Check in on their own, with no waiting at the desk
• Sign digitally, replacing paper-based processes
• Confirm appointments directly at the device
• Book or extend self-pay services on the spot

Alongside heyRobin, myYOLO brings the same digital approach to Rehasport administration.

Between POS terminal and Tablet

V3 MIX

Powers myStation, heyRobin’s semi-mobile solution

Elevates Customer Engagement

K2

The heyRobin self-service kiosk, available as a floor-standing unit or a counter version to fit any practice layout.

All-in-one Mobile Powerhouse

V3H

The mobile companion device, for self-service on the move.

The results: Less queue. More care. More revenue.

Beyond operational efficiency, embedded payments create new opportunities for software providers. By bringing Relieved reception staff, shorter queues. With check-in, signatures and appointment confirmation handled at the kiosk, the front desk no longer processes every routine step by hand. Queues get shorter, and staff gain time for patient care and the conversations that need a personal touch.

“With heyRobin on Sunmi hardware, the reception desk stops being a bottleneck and becomes a point of sale. Our practices feel the difference from day one.” – Holger Lerch  |  Managing Director, heyRobin

Patients can book or extend self-pay services right at the device, so the reception becomes a point of sale and additional revenue is generated directly at the kiosk. New practices join heyRobin every month. With reliable SUNMI hardware for kiosk, semi-mobile and mobile use, heyRobin serves practices of different sizes and layouts with one software platform, and keeps the focus where it belongs: on the people in the practice.

---

About heyRobin: heyRobin is a digital assistant platform for healthcare and therapy providers, supporting every step from the first patient interaction through to billing. But it’s more than just a tool: heyRobin actively assists, takes over routine tasks, and helps keep your team focused on what matters most. Relief, clarity, and a true partner in daily operations. Spend less time on administration and more time delivering exceptional care.

About SUNMI: a global leader in Physical AI infrastructure for commerce. Driven by its mission to transform commerce through technology, SUNMI empowers business owners around the world to make transactions more convenient, run their businesses smarter, and build better lives. Powered by BIoT devices, AI OS, and cloud platform, SUNMI bridges the digital and physical worlds, delivering intelligent solutions that help developers and merchants innovate, operate more efficiently, and create better customer experiences across the worlds.