How Retaildesk Streamlined Hospitality Payments with OPP and SUNMI

For hospitality businesses, every extra step between taking an order and receiving payment slows down service and impacts the guest experience.

That was the challenge facing RetailDesk: payments relied on separate devices and providers, creating unnecessary complexity for staff and friction for customers.

Retaildesk, an ISV bringing embedded payments to hospitality

Retaildesk is an ISV (independent software vendor) building point-of-sale software for hospitality and retail businesses. Its co-founder, Rick Bertoen, built the platform to run a hospitality business end to end, from orders to payments, so owners and staff can focus on their guests instead of their systems. Retaildesk wanted payments to be a real part of that product, not a bolt-on. That meant online invoicing, QR code payments, and Tap on Mobile.

One of the businesses running on that platform is Strandvier Beach Club, a beach bar and restaurant 10 kilometres north of Amsterdam, on the shore of the Gouwzee. It’s built around a holiday feeling for guests: good food, relaxed service, and a view of the water, no queues, no stress. Behind that, on a busy day, sit three service areas, three waiters, and up to 250 guests.

One Device. One Platform. One Experience.

Real-World Impact at Strandvier Beach Club

One of the businesses running on that platform is Strandvier Beach Club, a beach bar and restaurant 10 kilometres north of Amsterdam, on the shore of the Gouwzee. It’s built around a holiday feeling for guests: good food, relaxed service, and a view of the water, no queues, no stress. Behind that, on a busy day, sit three service areas, three waiters, and up to 250 guests.

With this partnership solution, the staff can now take orders and complete payments without sending customers to a counter or creating queues. Guests can settle their bill directly at the table in as little as one to two minutes. The outcome is a smoother guest experience and a more efficient service operation, especially during peak periods.

“Now that they can settle their bill at their table within one or two minutes, guests really appreciate that. That’s a real improvement in the customer experience because they don’t have to wait, and they can settle their bill.”

— Owner, Strandvier Beach Club

A Powerful Partnership

Beyond operational efficiency, embedded payments create new opportunities for software providers. By bringing payments directly into the platform, Retaildesk can offer a more seamless customer experience while unlocking an additional revenue stream

Together, Retaildesk, OPP, and SUNMI deliver a unified solution for hospitality businesses:

• Retaildesk provides the hospitality software
• OPP handles payments, onboarding, compliance, and payouts
• SUNMI delivers the smart hardware platform

The result is a connected ecosystem that helps merchants serve faster, operate more efficiently, and create a frictionless customer experience.

Ready to Unlock the Power of Embedded Payments?

Discover how the OPP and SUNMI partnership helps software providers, ISVs, and merchants simplify payment acceptance, accelerate deployment, and unlock new revenue opportunities.

👉 Learn more about the OPP × SUNMI partnership and explore what’s possible with embedded payments.